Engineering
Engineering

UK&I Service Manager

Slough

Scope

Our client is leader within Medical-Aesthetics Capital Equipment, that has pioneered within the industry. As their global business continues to grow, they are looking for a self-motivated, driven service manager to manage their service department and handle all aspects of the service business in UK&I. The service manager will maintain a strong working knowledge of all industry standards and practices as well as the company's products and services.

To be successful as a service manager, you should be willing to commute to Slough every day and should display a strong service-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers, third-party vendors and internal stakeholders, will adhering to company procedures and very high standards.

Responsibilities

  • Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
  • Maintaining a service desk and evaluating its efficiency.
  • Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
  • Monitoring department issues and client complaints to create methods to lessen recurring issues.
  • Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
  • Helping to train new employees in company procedures.
  • Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
  • Understanding and acting on country P&L statements.
  • Strong focus on service contract growth.

About You

  • A bachelor's degree in business, administration, or related field
  • Minimum 5-10 years in relevant engineering and field service roles, ideally in the medical device field
  • Ability and experience in setting up country specific service schedule maintenance protocols.
  • Experience of leading and developing a high performing service function
  • Experience of working in an international matrixed organization
  • Inventory optimization
  • S&OP Planning
  • SAP/Salesforce experience would be advantageous
If you are interested in the above role then please apply or get in touch to discuss further.
Jemma Cassar Managed by Jemma Cassar
highlights
South East
Permanent
Engineering
apply Posted - 23.09.2021

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Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.