Medical Devices
Medical Devices

Technical Support Specialist

Germany

Scope

This will provide the opportunity to work closely with all members of the team to develop and execute account-specific strategies, gaining large exposure to the Transplant business. A fantastic chance to join an organisation achieving YoY growth and apply existing knowledge in a commercial setting. Extensive training and support will be continuously offered with the successful candidate set on a pathway to develop internally and have a huge impact on a forward thinking, innovative company.

Responsibilities

  • Serve as a first-line source of technical information and support for company products and services.
  • Ensure that all documentation and training materials are appropriate, up-to-date and consistent with the instructions for use of the products concerned.
  • Identify and resolve client concerns.
  • On-site investigation of inquiries and complaints received in relation to instrument, application and product related problems. Ensure these are properly documented and followed up.
  • Promote, train and make demos of products to customers.
  • Provide support for contract negotiations and tender activities in the assigned territories.

About You

  • German native speaker or equivalent; excellent proficiency in English – spoken and written
  • Bachelor’s degree in Biology, Chemical Sciences, Biomedical Engineering or related science field
  • Proficient knowledge of Transplantation Diagnostics and HLA-related field
  • Minimum 3-5 years of experience in HLA laboratories
  • Work independently to troubleshoot instrument/product issues
  • Ability to travel within Europe and internationally
  • Proficient in Microsoft Office products for word processing, reporting, and the creation of presentations (Word, Excel, PowerPoint)
If you are interested in the above role then please apply or get in touch to discuss further.
Nadira Luddin Managed by Nadira Luddin
highlights
International
Permanent
Technical
apply Posted - 17.06.2021

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Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.