Medical Devices
Medical Devices

Technical Support Specialist

Brussels, Belgium

Scope

Due to the continuous growth of our clients business, a fantastic opportunity has become available to join a Technical Support team in Brussels.

As a Technical Support Specialist, you will be the trusted partner for customers to guide them and provide technical support on products. You will own a solution to the challenges presented and will engage the relevant expertise when you require additional support. Our client is on the search for a true team player passionate about communication and working in a diverse environment while maintaining a strong focus on customer experience. Growth is essential within this establishment, so the opportunities to grow, progress, and unleash your talents are immense. Unleash your true potential and drive your success within a company that is as ambitious and future-focused as you are.

Responsibilities

  • Deliver excellent customer support & experience to end-users for both technical and application issues
  • Gather all information required that will assist in root cause analysis to ensure customer uptime
  • Participate in continuous improvement on our processes & service delivery
  • Take ownership to ensure a smooth customer experience
  • Willing to become a recognized and trusted expert in Hologic products
  • While remaining compliant, perform troubleshooting and root cause analysis on advanced products and own next actions

About You

  • Fluent verbal and written French and English skills are essential
  • Customer Service Experience
  • Pro-active and Solution-oriented
  • Adaptability in a fast pace growing and changing environment
  • Excellent communication and analytical skills
  • Ability to work independently, with a sense of initiative and a hands-on approach
  • Having biomedical, clinical background is desirable but not essential
If you are interested in the above role then please apply or get in touch to discuss further.
Elliott Firth Managed by Elliott Firth
highlights
International
Permanent
Office
apply Posted - 21.03.2022

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Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.