Medical Devices
Medical Devices

Technical Support Manager

Germany

Scope

This will provide the opportunity to work closely with all members of the team to develop and execute account-specific strategies, gaining large exposure to the Transplant business. A fantastic chance to join an organisation achieving YoY growth and apply existing knowledge in a commercial setting. Extensive training and support will be continuously offered with the successful candidate set on a pathway to develop internally and have a huge impact on a forward thinking, innovative company.

Candidates must have a background in Transplantation Diagnostics and HLA related field.

Responsibilities

  • Assist in the development and maintenance of performance measures to ensure a high level of efficiency and employee performance.
  • Help to set department policies necessary to meet business needs.
  • Maintains compliance to internal and external quality standards and regulatory requirements.
  • Set a standard of exceeding customer expectations and consistent stellar customer service.
  • Work with the department manager to implement technical support best practices in the International area.
  • Maintain compliance to internal and external quality standards and regulatory requirements.
  • Ensure timely resolution to corrective actions for regulatory or department audit findings.
  • Serve on cross functional teams to represent the Technical Support department.
  • Mentor staff on critical technical and customer issue escalation. Escalate issued to the department head as appropriate.
  • Provide back-up support to sales and technical support when necessary

About You

  • Proficient in English – spoken and written
  • Bachelor’s degree in Biology, Chemical Sciences, Biomedical Engineering or related science field
  • Proficient knowledge of Transplantation Diagnostics and HLA-related field
  • Minimum 5 years of experience in HLA laboratories
  • Work independently to troubleshoot instrument/product issues
  • MT (ASCP)
  • Proficient in French - Desirable
  • Experience providing training, service and support to external customers - Desirable
  • Experience assisting internal and external customers in product investigation / complaints, to ensure customer satisfaction, regulatory compliance and problem resolution
If you are interested in the above role then please apply or get in touch to discuss further.
Nadira Luddin Managed by Nadira Luddin
highlights
International
Permanent
Technical
apply Posted - 17.06.2021

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Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.