Medical Devices
Medical Devices

Solution Specialist – German Speaking

Zaventem

Scope

This is a fantastic opportunity to join a growing team as the business continue to expand their portfolio and add innovative new products to their existing portfolio with a Focus on the German customer base. The role of Solutions Specialist forms a key part of the Technical Division and provides 1st line Technical Customer support within Europe. In addition, maintaining a constructive relationship with the Technical team in the field, as well as other internal stakeholders, helping to troubleshoot and resolve issues to avoid disruption to end users of a range of Medical / Laboratory based equipment, while contributing to continuous improvement of our processes. The role offers huge potential to develop internally, offering fantastic ongoing training and support to become a specialist within the highly innovative product area.

Responsibilities

You will be responsible to guide the customer into a phone fix or own the next actions. You will own a solution to the challenges presented and will engage the relevant expertise when required. Excellence would be demonstrated by outstanding customer, field, and commercial satisfaction.

  • Deliver excellent customer support & experience to end-users for both technical and application issues.
  • Gather all information required that will assist in root cause analysis to ensure customer uptime.
  • Share knowledge within the team.
  • Participate in continuous improvement on our processes & service delivery

About You

  • Passionate about communication and working in a diverse environment while maintaining a strong focus on customer experience
  • Faces challenges with a positive attitude and takes ownership of the solution
  • Takes ownership to ensure a smooth customer experience
  • Willing to become a recognized and trusted expert in company products
  • While remaining compliant, perform troubleshooting and root cause analysis on advanced products and own next actions
  • Fluent (both verbal and written) in English and German
  • Having biomedical background is desirable but not essential
  • Ability to effectively interface with customers (internal & external)
  • Pro-active and Solution oriented
  • Shows adaptability in a fast paced, growing and changing environment
  • Capacity to develop analytical skills
  • Able to work independently, with sense of initiative and a hands-on approach
If you are interested in the above role then please apply or get in touch to discuss further.
Elliott Firth Managed by Elliott Firth
highlights
International
Permanent
Office
apply Posted - 29.10.2020

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Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.