QC Service Lead



This company offers a wonderful opportunity for development and career progression. They seek communicative, enthusiastic, and capable people for their roles and reward their employees with a handsome salary and benefits and a varied and valuable working experience. They provide a broad variety of on-site Laboratory Services for major pharmaceutical customers and work collaboratively with the client to provide resource to deliver core scientific activities.


  • Line Management of a team of 3 associates, managing workload priorities to meet customer/organisational requirements
  • Responsibility for day-to-day performance delivery of your team in line with contractual agreements and Service Level Agreements
  • Advanced and daily planning of effective deployment of your team’s resources to ensure task fulfillment
  • Driving improvements through daily tiered management
  • To act as the main contact for provision of Laboratory Services in QC dealing with customer inquiries and service issues to ensure a professional level of service is provided
  • Work as part of the lab support team, providing a multi-skilled resource that can deliver a variety of activities and allow flexible cover options. Typical duties include: Management of lab coats, pipette performance checks, specialised equipment cleans, delivery collection and put away, waste management, housekeeping, support consumable supply to ensure the customer have what they need and ad-hoc project support
  • To carry out all scientific support activities in accordance with Health and Safety guidelines, GMP & local agreements
  • Proactively identify and support operational efficiencies by leading and implementing process improvements
  • Provide key metrics and reports and use this information to drive improvements
  • Writing, maintaining and updating relevant documentation in support of service delivery, compliance and training
  • Completion of all Health and Safety training to agreed timelines
  • Ensuring compliance of activities performed in adherence with defined schedules and quality within a specified area. Act on, report and support deviation investigations to identify root cause and learnings.
  • Ensure training activities are completed and records/documentation are up to date
  • Complete Safety & Service audits on a monthly basis

About You

  • A Bachelor’s degree in a scientific discipline or equivalent experience
  • Experience of working in GxP laboratories
  • Line and performance management experience
  • Good understanding of laboratory processes
  • Knowledge of working to GxP compliance in a laboratory environment
  • Knowledge of Health and Safety requirements in a laboratory environment
  • Experience of lean working practices e.g. Tiered Daily Management, Kaizen, Standard Work
  • Proven leadership qualities and ability to engage, motivate and develop a team
  • Excellent customer service skills with the ability to proactively engage and confidence to challenge ways of working to drive improvement
  • Able to partner with other teams and suppliers to deliver results in a matrix environment, managing multiple internal and external partners and stakeholders
  • IT proficient (Microsoft Word/Excel/PowerPoint)
  • Ability to compile and deliver presentations to the team and customers as required
  • Able to deliver quality technical and general laboratory support in a GxP environment to customer timescales
  • Good time management skills, ability to be flexible and handle multiple responsibilities and tasks on a regular basis
  • Valid Driver’s License
  • Must be able to lift up to 25lbs minimum
If you are interested in the above role then please apply or get in touch to discuss further.
Jak Thompson Managed by Jak Thompson
North West
apply Posted - 20.10.2021

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Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.