Laboratory Service Lead



This is a fantastic opportunity for an experienced Laboratory Manager or Supervisor to join a successful and established service support organisation working with the UK’s top pharmaceutical companies. They are looking for communicative, enthusiastic individuals with experience managing a team in a scientific/ laboratory environment (ideally GxP). In return, they offer a competitive salary with a healthy benefits package.


The Service Lead role includes management of the current Laboratory Technician teams at Cambridge sites and the planning, mobilisation and smooth transition of services and Associates into the new R&D facility in central Cambridge.

  • Management and delivery of current Laboratory Technician Support Service; ensuring service continuity across the Cambridge footprint
  • Mentoring, development and engagement of Associates
  • Design and implement pilot initiatives in preparation for the transition of services
  • Drive innovation initiatives with a focus on sustainability and digitilisation
  • Ability to create & implement robust documentation and Quality procedures including, but not limited to, project plans and timelines, COSHH, work instructions, SOP’s and risk assessments
  • Project management; leading and supporting Customer initiatives
  • Root cause analysis following service deviations and implementation of improvement plans
  • Participate in Service Audits, SHE inspections, GEMBA walks, Tiered Daily Management meetings
  • Dashboard maintenance and creation
  • Supporting the Scientific Preparation Service Lead with planning and management of the Glass wash Service as appropriate
  • Recruitment, training & behavioural management of current and new Associates, ensuring team capability is fit for purpose to ensure service delivery, compliance and innovation

About You

  • Experience of people management including recruiting, onboarding, behavioural management and staff development
  • Excellent communication skills and the ability to build strong customer and stakeholder relationships; customer service skills
  • Excellent organisational, problem solving and analytical skills
  • Knowledge and experience of project management
  • Knowledge and experience of lean six sigma processes
  • Experience of supplier and contractor relationship management
  • Experience of leading through change and organisational transformation
  • Experience of handling a fast-paced and rapidly changing working environment
  • SOP, risk assessment & COSHH documentation and management experience
  • Experience of working to ISO standards and/or GxP and auditing and development of Quality procedures
  • Willingness to travel when the business dictates to other UK customer sites
  • Use of Microsoft Project & Visio
If you are interested in the above role then please apply or get in touch to discuss further.
South East
apply Posted - 15.06.2021

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Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.