Head of Operations

Optometry & Audiology


Consult are delighted to continue working in close conjunction with a UK provider of Optical and Hearing services, a company are entering an exciting phase of growth across both Optometry and Audiology sectors.

We are now looking for a Head of Operations that will sit in the senior leadership team, a strategically aligned position to manage and monitor performance, leading and developing all employees and successfully implement Key Initiatives.

With an outstanding remuneration package and direct influence on the customer experience strategy across both sectors, this is an enviable career opportunity to drive positive change with a result of improving patient outcome.


  • Upgrade, unify and develop the operations team to deliver branch and partner success, helping scale faster
  • Develop and enhance the customer experience and service proposition; implement measurable customers success and lifetime loyalty improvement
  • Support and deliver Key Initiatives and special projects to drive performance improvement across both Optical and Audiology sectors
  • Work closely with Group Head of Audiology and Professional Services Manager to ensure all areas of audit and compliance are met

About You

  • Extensive professional background within Audiology or Optical sectors, experience in both preferable
  • Management experience; leading and inspiring a high-performing team
  • Ability to work as part of a cohesive team and on own initiative
  • An empathetic approach to patient outcomes
  • Driven and motivated to succeed
If you are interested in the above role then please apply or get in touch to discuss further.
Patrick Reed Managed by Patrick Reed
apply Posted - 04.05.2021

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Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.