Audiology
Audiology

Customer Support Team Supervisor

Scope

Consult are proud to be working in exclusive partnership with a high-end independent hearing care provider in Central London; a company with an innovative vision to educate and help ears of all ages, in a world full of noise.

Our client is entering an exciting phase of business growth and are looking for a conscientious Customer Support Team Supervisor dedicated to exemplary patient-care and to developing their own clinical skills, to join their high-performing team.

You will be working from a state-of-the-art clinic in Central London, situated near major train/underground stations. You will be compensated with a lucrative remuneration package and an opportunity grow and develop in line with the business.

This is no ordinary Audiology company and the range of opportunities you will have here will reflect that…

Responsibilities

  • Oversight of all customer service communication channels
  • In-the-moment troubleshooting support for team members.
  • Dealing with minor client complaints – major complaints can still be passed onto the CST Manager e.g. disagreements or disputes between team members and/or between CST team member and a member of the clinical team.
  • First line of defence for staff emergencies
  • Taking urgent calls from the call centre and communicating any urgent operational matters that may temporarily effect the bookings at any one of the clinic locations or indeed all of them.
  • Timely and Google calendar synchronization, scrutiny and monitoring in order to maximise operational revenue.
  • Assisting the CST Team Leader and the CST Manager in the distribution and assignment of tasks, both routine and ad hoc
  • Team monitoring, e.g. daily checklist completion for the team.
  • End-of-day handover

About You

  • Leadership
  • Delegation
  • Conflict resolution
  • Assertiveness
  • Confidentiality
  • Responsible
  • Caring
  • Flexible
  • Calm, Cool and Collected when under pressure and when the situation demands it!
  • Commercially minded/ posessing stong business acumen
If you are interested in the above role then please apply or get in touch to discuss further.
Patrick Reed Managed by Patrick Reed
highlights
London
Permanent
Office
apply Posted - 15.10.2021

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Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.