Customer Support Team Representative


Consult are proud to be working in exclusive partnership with a high-end independent hearing care provider in Central London; a company with an innovative vision to educate and help ears of all ages, in a world full of noise.

Our client is entering an exciting phase of business growth and are looking for a conscientious Customer Support Team Representative dedicated to exemplary patient-care and to developing their own clinical skills, to join their high-performing team.

You will be working from a state-of-the-art clinic in Central London, situated near major train/underground stations. You will be compensated with a lucrative remuneration package and an opportunity grow and develop in line with the business.

This is no ordinary Audiology company and the range of opportunities you will have here will reflect that…


The Customer Support Team Representative will be the primary point of contact for all clients at every stage in their journey of interaction, whether it’s the booking experience, actually attending an appointment or the follow-up process after an appointment.

  • Reception duties – including meet and greet clients, take consent, take payment, answer client questions, manage the waiting room, replenishing of the marketing materials and related earcare display items, etc..
  • Appointment taking and diary management – for several clinicians with different appointment types across several clinics and clinic rooms.
  • Stock taking, supply ordering and updating the stock database.
  • Postage processes management and recording.
  • Up-selling and cross-selling of earcare services.
  • Taking pre-payments from clients on a range of Earcare services in line with company policies.
  • Updating the client CRM system and performing regular upkeep to ensure that clients records and any discounts are being applied correctly.
  • Supplier and client liaison e.g. for managing the supply and delivery of hearing aids, various stock items, clinical waste pick up, etc..
  • Cleaning of the reception, the waiting areas and the corresponsind recording of the tasks.

About You

  • Kind, polite and considerate – as default. Natural affinity for client service. Team player, team player, team player.
  • Assertive when necessary
  • Self-regulating and aware – can understand and follow instructions but also knows when to ask for help. And when to shout for it.
  • Determined and resilient.
  • Down-to-earth / get-stuck-in / no airs and graces-orientation.
  • Common sense and can exercise sound judgement in urgent situations where senior management may be otherwise engaged.
  • Multi-tasker.
  • Flexible – able to take last minute changes of plan or unexpected in events in one’s stride.
  • Good communicator – both written and spoken English, excellent telephone manner and an appreciation for the importance of precision.
  • Numerate.
  • Values learning and self-development more than being right all the time.
  • Takes responsibility rather than makes excuses but can defend oneself when necessary.
If you are interested in the above role then please apply or get in touch to discuss further.
Patrick Reed Managed by Patrick Reed
apply Posted - 15.10.2021

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Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.