Dental
Dental

Customer Success Executive - London

Scope

A rare opportunity for an experienced Customer Success professional to join a leading provider of Dental Technology in their Central London offices. You will be rewarded with a competitive base salary plus bonus earnings, hybrid working is also on offer with one day per week being spent working from home.

Responsibilities

  • You will be responsible for providing training on our clients products, therefore experience in training (within any internal or external capacity) is also required for the role.
  • Drive retention and growth among the most valuable customers by understanding their business needs and helping them succeed through targeted onboarding support and training
  • Enable a successful roll-out of products to customer’s patients
  • Maintain a cadence of communication with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
  • Identify opportunities for customers to act as company advocates (e.g. testimonials, case studies)
  • Collaborate closely with the original Sales Executive to support upsell and cross-sell opportunities for more Monitoring or other solutions
  • Marshall resources across the organisation as needed to support customer’s product and patient issues
  • Represent the voice of the customer to inform sales process and product roadmap

About You

  • Degree educated and knowledge of the dental market is preferred
  • 3-5 years experience working in a customer succss or similar role or at least 2 years experience within dental practice
  • Experience with Salesforce, excellent knowledge of technology and social networking is preferred
  • You will be a highly motivated, personable customer service professional or account manager with experience in building relationships with new and existing customers.
  • Due to the training element of the role, clinical/hands on knowledge of dental practice would also be highly beneficial
  • Fluent in English, another European language would be a benefit
If you are interested in the above role then please apply or get in touch to discuss further.
Jess Ashton Managed by Jess Ashton
highlights
London
Permanent
Office
apply Posted - 12.08.2022

Apply Now

Allowed files: Word, pdf and txt

Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.