Support Services
Support Services

Customer Service Support Administrator

Oldham

Scope

This is a fantastic opportunity to join one of the largest science and technology companies in the world. They are an industry leader and can offer fantastic opportunities for progression and development, state of the art facilities and a healthy remuneration package.

You will be a contributing member of the Customer Services Team who is responsible for making the Customers experiences the best they can be. Accurately inputting Customer data for producing effective Training Course/Customer Services and Inspections certification is a key responsibility of this role. The role will also include aspects of administrative support across both the departments within the Training & Services business including Reception duties.

Responsibilities

  • Dealing directly and effectively with Customers over the telephone and face-to-face, greeting visitors at Reception daily and satisfying their requirements at a professional level.
  • Answering the switch board politely and professionally and placing calls effectively with the correct colleague.
  • Ensuring telephone messages are effectively communicated and followed up.
  • Responding promptly to Customer enquiries.
  • Communicating and co-ordinating effectively with internal departments.
  • Deal effectively with any Customer complaints
  • Operating different computer software’s to process and produce training course certificates and services & inspection certificates and any other general administrative duties using the associated software within the Company.
  • Maintaining records of Customer interactions and transactions and to carry out general housekeeping exercises where necessary
  • Sorting, filing and storing of completed documents and data in line with policies

About You

  • Educated to O’Level Standard
  • Previous telephone and face to face Customer Service based experience
  • Knowledge and experience of Customer services principles and practices
  • Excellent IT, numeracy and literacy skills
  • Ability to type
  • Knowledge of administrative procedures
  • Services knowledge
If you are interested in the above role then please apply or get in touch to discuss further.
Ed Curl Managed by Ed Curl
highlights
North West
Contract
Office
apply Posted - 07.09.2020

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Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.