Animal Health
Animal Health

Customer Service Team Leader

Sheffield

Scope

A fantastic opportunity has arisen for an experienced Customer Service Team Leader to join a passionate team of customer service professionals with one of our key clients in the veterinary market.

Responsibilities

  • Lead confidently and proactively to manage and develop a team of Customer Service Advisors, providing support and direction on a day to day basis.
  • holiday and rota management, training, holding regular team meetings, monitoring performance of the CS team using KPIs and carrying out specific higher responsibility tasks
  • Lead and develop the Customer Service Advisor team – ensuring training and development needs are mapped out and achieved against a skills matrix
  • Drive a continuous improvement mindset. Finding solutions to problems and ensuring that process improvements and developments are found
  • Use Avaya CMS Supervisor to monitor call levels and KPI/performance of team

About You

  • Experience in a highly commercial customer service department within a sales focused organisation.
  • Experience of technical product sales would be beneficial
  • ILM or Customer Service Qualifications would be advantageous as would any continuous improvement experience/qualifications
  • Experience and knowledge of medical products and/or devices in the veterinary sector would be advantageous
  • Be fully adept with Microsoft office applications and working with ERP software such as Sage/SAP is necessary
If you are interested in the above role then please apply or get in touch to discuss further.
Oliver Allen Managed by Oliver Allen
highlights
Yorkshire & The Humber
Permanent
Office
apply Posted - 19.05.2021

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Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.