EMEA Customer Service Supervisor

This is an opportunity to join an innovative global medical developer, manufacturer and supplier of premium diagnostic products, medical imaging systems and surgical products dedicated to serving the healthcare needs of women throughout the world.

We are recruiting an experienced Customer Service Supervisor to join our clients team based in Zaventem, Belgium. This role is to lead the EMEA (Distributor Markets) division and you must be fluent in English.

• A coach and mentor to the team of customer service representatives
• Overseeing EMEA order management of capital and consumable equipment, as well as customer service activities
• The ‘go-to’ for all procurement and commercial queries for distributor partners
• Building relationships with internal and external customers
• Responsible for operational dashboards and KPIs for activities (outbound shipments, order entry, credits, and complaints) and submit reports. You’ll then present these reports and figures at regional meetings to enhance process improvements where necessary
• Partner with supply planners ensuring product availability, minimizing any stock-outs

• Proven, successful customer service skills where you have dealt with internal and external customers and colleagues
• Ability to lead multiple work assignments, achieving deadlines and goals set
• Prior experience leading a team in a supervisory capacity. Inspiring a team to be engaged, focused, and high performing
• Logistical administration/coordination experience e.g. customs documents and organizing shipments
• Fluent in English