Medical Devices
Medical Devices

Customer Service Specialist

Zaventem, Belgium


We at Consult are currently searching candidates for an exciting opportunity for a Customer Service Specialist within export to join a global organization with a long-standing reputation for providing innovative world-leading technology in multiple areas of medical devices.

This role will be to support & deliver across the distributor markets with a large focus on EMEA. In addition, maintaining a constructive relationship with the sales team in the field, as well as Distributor partners, helping to troubleshoot and resolve issues to avoid disruption to customer orders,


  • Coordination and input of day to day customer order processing on Oracle business system for the distributor markets in Europe, Middle East and Africa.
  • Resolving customer (internal and external) issues via phone and email in an efficient and timely manner.
  • Maintaining the Oracle database with details of all owned equipment installed at customer sites.
  • Updating details of customer communication into the CRM system, and monitoring results to ensure any issues are resolved in a prompt and timely manner.
  • Generating and analyzing reports of daily operations (i.e. shipments) to proactively prevent errors.
  • Arranging deliveries to, and collections from, customer sites through 3rd party couriers around the Europe, and liaising with our warehouse regarding inbound and outbound activities.
  • Maintain up-to-date knowledge of relevant products, including pricing and product codes.
  • Responsibility for all “Quality” elements relating to the position, following processes and procedures as instructed.
  • Provide back up to other regions as required (primarily Benelux, France)

About You

  • Fluent in English with additional knowledge of one or more of the following: French, Dutch, Arabic, German, Italian, Spanish, Portuguese, Swedish
  • Experience working within Indirect Market Customer Service and with distributors.
  • Strong Logistical administration experience required (Customs documents, organising shipments for destinations outside EU)
  • Experience in the Healthcare sector preferable, but not required.
  • Assertive attitude, enthusiastic to learn, forward thinking, open to unexpected challenges, logical and analytical approach to challenges and able to think of their feet
  • Ability to work under pressure to short deadlines
  • Excellent IT skills – minimum ‘intermediate’ level working knowledge of Microsoft Office and other related software applications.
  • Working knowledge of Customer Service systems and databases e.g. Oracle / CRM
If you are interested in the above role then please apply or get in touch to discuss further.
Elliott Firth Managed by Elliott Firth
apply Posted - 24.03.2022

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Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.