Medical Devices
Medical Devices

Customer Service Specialist

Zaventem, Belgium

Scope

We at Consult are currently searching candidates for an exciting opportunity for a Customer Service Specialist within export to join a global organization with a long-standing reputation for providing innovative world-leading technology in multiple areas of medical devices.

This role will be to support & deliver across the distributor markets with a large focus on EMEA. In addition, maintaining a constructive relationship with the sales team in the field, as well as Distributor partners, helping to troubleshoot and resolve issues to avoid disruption to customer orders,

Responsibilities

  • Coordination and input of day to day customer order processing on Oracle business system for the distributor markets in Europe, Middle East and Africa.
  • Resolving customer (internal and external) issues via phone and email in an efficient and timely manner.
  • Maintaining the Oracle database with details of all owned equipment installed at customer sites.
  • Updating details of customer communication into the CRM system, and monitoring results to ensure any issues are resolved in a prompt and timely manner.
  • Generating and analyzing reports of daily operations (i.e. shipments) to proactively prevent errors.
  • Arranging deliveries to, and collections from, customer sites through 3rd party couriers around the Europe, and liaising with our warehouse regarding inbound and outbound activities.
  • Maintain up-to-date knowledge of relevant products, including pricing and product codes.
  • Responsibility for all “Quality” elements relating to the position, following processes and procedures as instructed.
  • Provide back up to other regions as required (primarily Benelux, France)

About You

  • Fluent in English with additional knowledge of one or more of the following: French, Dutch, Arabic, German, Italian, Spanish, Portuguese, Swedish
  • Experience working within Indirect Market Customer Service and with distributors.
  • Strong Logistical administration experience required (Customs documents, organising shipments for destinations outside EU)
  • Experience in the Healthcare sector preferable, but not required.
  • Assertive attitude, enthusiastic to learn, forward thinking, open to unexpected challenges, logical and analytical approach to challenges and able to think of their feet
  • Ability to work under pressure to short deadlines
  • Excellent IT skills – minimum ‘intermediate’ level working knowledge of Microsoft Office and other related software applications.
  • Working knowledge of Customer Service systems and databases e.g. Oracle / CRM
If you are interested in the above role then please apply or get in touch to discuss further.
Elliott Firth Managed by Elliott Firth
highlights
International
Permanent
Office
apply Posted - 24.03.2022

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Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.