Customer Service Representative

Consult has partnered with a fast-growing establishment, a leading innovator of women’s health, empowering people to live healthier lives everywhere, every day. Their three divisions, Breast and Skeletal, Diagnostics and GYN Surgical rely on their customer service teams to provide vital support across the world to their customers. Highly skilled and trained, their customer support teams are at the forefront of providing customer excellence.

As Customer Service Representative you will provide administrative support within the Benelux region for all their products. You will help to troubleshoot and resolve issues to avoid disruption to customer orders while contributing to the continuous improvement of our processes.

• Process customer orders on the Oracle business system for the Benelux region ( Belgium, the Netherlands and Luxembourg).
• Resolve customer issues via phone and email in an efficient and timely manner.
• Generate and analyse reports of daily operations (i.e. shipments) to proactively prevent errors.
• Arrange deliveries to, and collections from, customer sites through 3rd party couriers and liaise with our warehouse regarding inbound and outbound activities.
• Maintain up-to-date knowledge of relevant products, including pricing and product codes.

• Customer Service experience in a B2B environment
• Fluency in English and German is essential
• Assertive attitude, enthusiastic to learn, forward-thinking, open to unexpected challenges, and able to think on your feet
• Ability to work under pressure to short deadlines, good organisational and prioritizing skills
• Knowledge of Customer Service systems and databases
• Excellent Microsoft Office skills