Scientific
Scientific

Customer Service Representative

Loughborough

Scope

This is a fantastic opportunity to join one of the largest science and technology companies in the world.

The overall mission for this role is to provide excellent Customer Service to highly regarded customers and support through utilising various systems across a wide range of Healthcare Products.

Responsibilities

  • Ensuring all transactions always meet required compliance standards and defined Service Level Agreements
  • To liaise with the business partners on customer relationship management utilising Salesforce functionality
  • To collaborate with all internal stakeholders to ensure we are providing the highest level of service and any queries are resolved in a timely manner
  • Participate in all company initiatives e.g. daily tier reviews, team meetings, training as well as completing all compliance and EHS courses as required
  • Will be assigned key accounts. Therefore, relationship building skills are key
  • As required customer visits or weekly customer/business contact calls
  • Proactive account & order management

About You

  • Data entry & analytical skills
  • Good attention to detail and numerical accuracy
  • Strong problem-solving skills, ownership and an ability to work as part of a team whilst also being able to work independently
  • Good written & verbal communication skills essential
  • Strong organisational skills
  • Ability to manage change including quickly adapting to new systems and processes
  • Experience of SAP and Salesforce useful
If you are interested in the above role then please apply or get in touch to discuss further.
Jak Thompson Managed by Jak Thompson
highlights
East Midlands
Contract
Office
apply Posted - 16.05.2022

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Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.