Support Services
Support Services

Customer Service Representative

Gloucester

Scope

An exciting opportunity has arisen to work for a highly specialised dental manufacturing organisation. Operating in over 90 countries worldwide, they are looking for a Customer Service Representative to play a key role in the continual growth of the organisation.

Responsibilities

  • Daily communications by telephone and email to ensure that customer orders are accepted and progressed to the point of delivery.
  • Participate in regular customer meetings e.g. weekly updates and quarterly account reviews.
  • Proactively communicate to customers regarding open order status and delivery schedules.
  • Liaise with internal departments to ensure coordination of production and shipping to meet customer requirements, including assisting with customer complaints.
  • Take ownership of customer expedite requests and ensure updates are provided in agreed timescales.
  • Promptly resolve any issues in a speedy and professional manner in line with Company Service standards.
  • Completing daily order tracking information and attend all required inter-departmental meetings.
  • Create and distribute dispatch notifications and transit tracking for all customer deliveries.
  • Generate invoices for customers in line with customer / business requirements.

About You

  • Must be confident, assertive and an empathetic communicator, and have effective interpersonal skills with the ability to build strong relationships with internal and external customers. A natural desire to help people.
  • Essential experience of working with an international customer base.
  • Ability to demonstrate knowledge of customer service charter principles, clearly focused on achieving results through outstanding customer service and effective team working.
  • Preferable to have at least 2-4 years proven Customer Service/Customer Account experience within a manufacturing environment (preferably make-to-order, FMCG/Pharma).
  • An understanding of export paperwork requirements is desirable.
If you are interested in the above role then please apply or get in touch to discuss further.
Oliver Allen Managed by Oliver Allen
highlights
South West
Permanent
Office
apply Posted - 05.05.2021

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Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.