Support Services
Support Services

Customer Service Representative



This is a fantastic opportunity for a Customer Service professional to join a market leading pharmaceutical organisation at their impressive facility in Marlow.

As a Customer Service Representative, you will be responsible for processing customer orders, and enquiries for B2B customers across all of company business units. As part of your role, you will be focused on delivering a consistently exemplary customer experience.

This role is based in Marlow for the first few months and then will be relocated to Maidenhead, estimated to be in the New Year, both these locations must be commutable as this is an office based role.


  • Work as part of a multi-disciplinary team, ensuring all orders from the customers / sales force received via telephone, fax, email, post, Electronic Data Interchange (EDI) and portal are processed in the system accurately and promptly upon receipt
  • Administer all transactions using SAP, company SharePoint
  • Ensure that all customer enquiries and exceptions (order queries, stock situation, shipment details, invoices and invoice queries) are managed satisfactorily and In line with our service level agreements
  • Process all customer returns/adjustments in accordance with Company policy
  • Process invoice enquiries and credits provide copy invoicing when requested
  • Liaise with the Sales teams on a regular basis regarding order status, customer account amendments, general customer enquiries and training requests
  • Maintain regular contact with the warehouse and logistics to co-ordinate deliveries, follow up on exceptions and returns
  • Ensure all service complaints are dealt with upon receipt, entered accurately into the complaint system and resolved to the satisfaction of the customer

About You

  • At least one year of experience in Customer Service or sales/account management
  • Fluent in local country language requirements
  • Minimum A level standard or equivalent
  • Minimum GSCE Grade C or above in Maths and English
  • Experience with ERP preferably SAP, Contact Centre systems, Ecommerce experience
  • Experience with MS Office Word and Excel
If you are interested in the above role then please apply or get in touch to discuss further.
Brad Austin Managed by Brad Austin
South East
apply Posted - 21.09.2021

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Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.