Support Services
Support Services

Customer Service Coordinator

Zaventem – Belgium

Scope

This is a fantastic opportunity to join a newly created team with a view to grow soon as the business continue to expand their portfolio and add innovative new products to their existing portfolio.

My client is a leading developer, manufacturer, and supplier of premium molecular diagnostic products and services that are used to diagnose human diseases, screen donated human blood, and to aid in biomedical research. They are also a leader in the medical imaging systems and biopsy devices as well as surgical and treatment products, with an emphasis on serving the healthcare needs of women, dedicated to impacting the lives of people across the globe through the early detection of disease, improved diagnosis, and less invasive treatments.

The role of Customer Service Coordinator forms a key part of their Customer Service Division and provides administrative support within Southern Europe for all products. In addition, maintaining a constructive relationship with the sales team in the field, as well as Distributor partners, helping to troubleshoot and resolve issues to avoid disruption to customer orders, while contributing to continuous improvement of our processes.

Responsibilities

  • Coordination and input of day-to-day customer order processing for the French Market.
  • Resolving customer (internal and external) issues via phone and email in an efficient and timely manner.
  • Maintaining a constructive relationship with the sales team in the field, helping to troubleshoot and resolve issues to avoid disruption to customer orders, while contributing to continuous improvement of our local processes.
  • Maintaining the database with details of all equipment installed at customer sites.
  • Updating details of customer communication into the CRM (Customer Relationship Management) system, and monitoring results to ensure any issues are resolved in a prompt and timely manner.
  • Generating and analyzing reports of daily operations (i.e. shipments, orders and customer queries) to proactively prevent errors.
  • Arranging deliveries to, and collections from, customer sites through 3rd party couriers
  • Ensuring the Customer information on the databases within the department are maintained in good order and accurate.

About You

  • Customer Service experience in a B2B environment
  • Professional working levels in English, Italian & French both written and spoken is essential.
  • Assertive attitude, enthusiastic to learn, forward thinking, open to unexpected challenges, logical and analytical approach to challenges and able to think of their feet
  • Ability to work under pressure to short deadlines
  • Excellent IT skills – minimum ‘intermediate’ level working knowledge of Microsoft Office and other related software applications.
  • Working knowledge of Customer Service systems and databases.
If you are interested in the above role then please apply or get in touch to discuss further.
Elliott Firth Managed by Elliott Firth
highlights
International
Permanent
Office
apply Posted - 29.08.2020

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Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.