Support Services
Support Services

Customer Service Advisor

Rochdale

Scope

A fantastic opportunity for a passionate Customer Service Advisor to join a team based in Rochdale.

Our client are an established spare parts specialist renown for their friendly customer service. Working In partnership with other European giants, they have significantly widened their product range and successfully meet the demands of the market and intend to continue this anticipated growth. Your main role is to provide first class customer service and meet sales targets.

Responsibilities

  • Ensure all calls are dealt with within the agreed time frame and team members take equal responsibility to deal with both volume of telephone enquiries and emails in a professional manner
  • Develop and maintain effective relationships with customers, ensuring effective communication is in place
  • Manage your time keeping and sickness levels ensuring they coincide with the company policy
  • Work towards delivering agreed financial targets within your team
  • Agree to flexibility where appropriate, to include stock takes, customer meetings and covering for staff absence
  • Recognise areas for training and development to ensure personal growth
  • Work effectively as part of a team by treating colleagues consistently and with respect
  • Communicate with other internal teams constructively and in a professional manner
  • Assist with coaching and training new members of staff if requested
  • Process any orders necessary for your team ensuring correct information is input and mistakes are kept to a minimum
  • Ensure that the team inbox is constantly monitored when another colleague is absent
  • Updating and noting outstanding enquiries within your inbox so colleagues are up to date when cover is required. This is to ensure the takeover flows efficiently and correct information can be provided to the customer if necessary
  • Taking calls and answering queries from various sources, including customers, suppliers and engineers

About You

  • Must have previous experience in customer service or sales
  • Previous experience in a spares background is preferrable but not essential
  • Confident and professional communicator
  • Ability to build, develop and maintain customer relationships
  • Proficient with Microsoft programmes; Outlook, Excel, Word etc
  • Time management and ability to work under pressure
If you are interested in the above role then please apply or get in touch to discuss further.
Connor McCarthy Managed by Connor McCarthy
highlights
North West
Permanent
Sales
apply Posted - 12.08.2022

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Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.