Support Services
Support Services

Customer Service Administrator

DACH - German Speaking

Scope

This is a fantastic opportunity to join a newly created team with a view to grow soon as the business continue to expand their portfolio and add innovative new products to their existing portfolio. The role of Customer Service Administrator forms a key part of the Customer Service Division and provides administrative support for all products. In addition, maintaining a constructive relationship with the sales team in the field, as well as Distributor partners, helping to troubleshoot and resolve issues to avoid disruption to customer orders, while contributing to continuous improvement of our processes

Responsibilities

  • Coordination and input of day-to-day customer order processing for the DACH Market.
  • Resolving customer (internal and external) issues via phone and email in an efficient and timely manner.
  • Maintaining a constructive relationship with the sales team in the field, helping to troubleshoot and resolve issues to avoid disruption to customer orders, while contributing to continuous improvement of our local processes.
  • Maintaining the database with details of all equipment installed at customer sites.
  • Updating details of customer communication into the CRM (Customer Relationship Management) system, and monitoring results to ensure any issues are resolved in a prompt and timely manner.
  • Generating and analysing reports of daily operations (i.e. shipments, orders and customer queries) to proactively prevent errors.
  • Arranging deliveries to, and collections from, customer sites through 3rd party couriers
  • Ensuring the Customer information on the databases within the department are maintained in good order and accurate.
  • Support and assist other business units where required.
  • Responsibility for all “Quality” elements relating to the position, following processes and procedures as instructed.

About You

  • Customer Service experience in a B2B environment
  • Fluency in English and German both written and spoken is essential.
  • Assertive attitude, enthusiastic to learn, forward thinking, open to unexpected challenges, logical and analytical approach to challenges and able to think of their feet
  • Ability to work under pressure to short deadlines
  • Excellent IT skills – minimum ‘intermediate’ level working knowledge of Microsoft Office and other related software applications.
  • Working knowledge of Customer Service systems and databases.
If you are interested in the above role then please apply or get in touch to discuss further.
Sam Noden Managed by Sam Noden
highlights
International
Permanent
Office
apply Posted - 02.08.2022

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Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.