Support Services
Support Services

Customer Issue Support

Bracknell

Scope

A brilliant opportunity for a motivated Customer Issue Support to join a high-calibre, worldwide company with the option to work remotely or in the office. Main duties consist of handling customer Complaints and email only support, back office tasks, with intensive training given . An initial 8 week contract, It will be rewarded with a handsome pay package and a great opportunity to develop as an individual.

Responsibilities

  • Ensuring efficient customer service through high quality Complaint and Dispute handling, complying with accepted quality standards and disposition of identified write off invoice lines.
  • Responsible for operational delivery of Customer initiated Complaints and Disputes process including the following steps:
  • Receiving initial Customer Complaints and Disputes through defined channels (primarily written although some telephone)
  • Categorization of Complaint / Dispute to identify correct process to be followed
  • Initial analysis to identify missing information and contact with Customer to ensure all required information is added to Complaint / Dispute; this will include written interactions
  • May include coordination of various activities relevant for processes, including responding to general business and process related questions or issues
  • Driving a high level of service to deliver tasks according to agreed Service Level Agreements
  • Some co-creation of procedures and identification of potential process improvements in the responsible areas aimed at improving service, data quality and improving cycle time
  • Responsible for escalation of issues if needed
  • Complies with corporate policies and procedures, and acts in a manner consistent with company values and ethical standards

About You

  • Bachelor's degree or higher from an accredited university
  • 1-2 years of equivalent work experience in Complaints Handling, Customer Issue Resolution, Operations, Customer Service and/or Supply Chain
  • Previous experience of Salesforce case processes desired
  • Strong collaboration and communication skills; team player
  • Detailed oriented and enjoys working with operational processes
  • Customer first mindset
  • Analytical approach to work tasks
  • French or German spoken and written language preferable
If you are interested in the above role then please apply or get in touch to discuss further.
Sophia Kingan Managed by Sophia Kingan
highlights
South East
Permanent
Office
apply Posted - 23.06.2022

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Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.