Customer Issue Support

A brilliant opportunity for a motivated Customer Issue Support to join a high-calibre, worldwide company with the option to work remotely or in the office. Main duties consist of handling customer Complaints and email only support, back office tasks, with intensive training given . An initial 8 week contract, It will be rewarded with a handsome pay package and a great opportunity to develop as an individual.

• Ensuring efficient customer service through high quality Complaint and Dispute handling, complying with accepted quality standards and disposition of identified write off invoice lines.
• Responsible for operational delivery of Customer initiated Complaints and Disputes process including the following steps:
• Receiving initial Customer Complaints and Disputes through defined channels (primarily written although some telephone)
• Categorization of Complaint / Dispute to identify correct process to be followed
• Initial analysis to identify missing information and contact with Customer to ensure all required information is added to Complaint / Dispute; this will include written interactions
• May include coordination of various activities relevant for processes, including responding to general business and process related questions or issues
• Driving a high level of service to deliver tasks according to agreed Service Level Agreements
• Some co-creation of procedures and identification of potential process improvements in the responsible areas aimed at improving service, data quality and improving cycle time
• Responsible for escalation of issues if needed
• Complies with corporate policies and procedures, and acts in a manner consistent with company values and ethical standards

• Bachelor's degree or higher from an accredited university
• 1-2 years of equivalent work experience in Complaints Handling, Customer Issue Resolution, Operations, Customer Service and/or Supply Chain
• Previous experience of Salesforce case processes desired

• Strong collaboration and communication skills; team player
• Detailed oriented and enjoys working with operational processes
• Customer first mindset
• Analytical approach to work tasks
• French or German spoken and written language preferable