Support Services
Support Services

Customer Issue Representative

Bracknell

Scope

This is an excellent opportunity for an experienced Customer Service Representative to join a global technology company who operate in over 100 countries. The overall mission is to provide office administration support to the businesses and functions of the North Europe Region.

Responsibilities

  • Responsible for managing all Customer Issue Resolution processes in the respective region.
  • Alignment to North Europe & Global CIR process.
  • Driving resolution of disputes and complaints, including credit & collection tasks.
  • Interacting with customers and other functions in the region and COE as appropriate.
  • To develop and maintain strong working partnerships with all stakeholders within BSO, the business, GSC, CoE and Supply Chain.
  • Complaint & case management through SFDC, SAP
  • Drive strong inclusive team working patterns to achieve CIR targets through Tier process

About You

  • Primary contacts are external and internal, excellent interpersonal & communication skills are essential.
  • Demonstrate ability to influence customers, negotiate payment plans and turn issues into positive interactions.
  • Working knowledge of Customer Issue Resolution and/or Credit & Collections theories and practices.
  • Ability to prioritise workloads.
  • Experienced user of Sales Force, SAP or equivalent order management or finance systems preferable
  • Accurate, numerate and able to demonstrate basic service to internal clients, be able to respond to questions relating to the work performed.
If you are interested in the above role then please apply or get in touch to discuss further.
Jak Thompson Managed by Jak Thompson
highlights
South East
Permanent
Office
apply Posted - 06.05.2022

Apply Now

Allowed files: Word, pdf and txt

Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.