Support Services
Support Services

Customer Resolution

Bracknell

Scope

This is a fantastic opportunity to join one of the largest science and technology companies in the world. They are an industry leader and can offer fantastic opportunities for progression and development, state of the art facilities and a healthy remuneration package.

Responsibilities

  • Responsible for managing all Customer Issue Resolution processes in the respective region.
  • Driving resolution of disputes and complaints, including credit & collection tasks.
  • Interacting with customers and other functions in the region.
  • To develop and maintain strong working partnerships with all stakeholders.
  • Complaint & case management through SFDC, SAP
  • Drive strong inclusive team working patterns to achieve CIR targets through Tier process

About You

  • Primary contacts are external and internal, excellent interpersonal & communication skills are essential.
  • Demonstrate ability to influence customers, negotiate payment plans and turn issues into positive interactions.
  • Working knowledge of Customer Issue Resolution and/or Credit & Collections theories and practices.
  • Ability to prioritise workloads.
  • Experienced user of Sales Force, SAP or equivalent order management or finance systems preferable
  • Accurate, numerate and able to demonstrate basic service to internal clients, be able to respond to questions relating to the work performed.
If you are interested in the above role then please apply or get in touch to discuss further.
Oliver Allen Managed by Oliver Allen
highlights
South East
Contract
Office
apply Posted - 20.08.2020

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Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.