Clinical Education Manager

Greater China, Hangzhou


Our client is a market leader within Medical-Aesthetics Capital Equipment, that has pioneered within the industry over 25 years. As their global business continues to grow, they are looking for a self-motivated, responsible and accountable individual to oversee the Clinical Education Specialists in the Greater China region with a broader remit of Hong Kong and Taiwan region. Supporting their efforts to educate and build customer relationships ensuring the safe and effective use of our products in order to improve patient outcomes. The position involves the development of educational materials, analysis of training results, and other initiatives related to product development and release. Working closely with both the Director, International Clinical Education, and the Vice President of Greater China/ Southeast Asia and Commercial Excellence International to set up and create new standards across the Greater China, Hong Kong, and Taiwan region.

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  • Drive collaboration and maintain consistent, open lines of communication with all CES’s.
  • Attend and assist in working major conventions and commercial meetings as determined by management which may include regional, national, or international travel.
  • Manage regional associated administrative tasks and responsibilities (i.e. expenses, education materials, etc.)
  • Provide clinical support and input in all phases of continued development and enhancements of products including defining customer needs, translating needs to requirements, and identifying key features for new products.
  • Work directly with product managers, sales, and other groups to coordinate and assist with product development and clinical validations
  • Participate on cross-functional teams and projects including but not limited to product development, written and online education documentation and continuous learning initiatives.
  • Stay current on best practices, as well as relevant scientific clinical literature and new product information.
  • Develop and maintain luminary and key account relationships.
  • Train and support existing and, when necessary, new customers.
  • Understand customer needs and develop a targeted customer education strategy.
  • Understand scientific facts and package them into a cohesive communication model for customers.
  • Responsible for rectifying issues relative to clinical product performance and customer satisfaction for investigation and possible escalation. .
  • Coordinate with the Dispatch Associate, when necessary, to find coverage within the region and assist in regional booking processes to provide seamless planning.
  • Lead and or assist in trainings for new employees during the onboarding process at corporate.
  • Communicate with your team to effectively and efficiently triage accounts to determine additional clinical, marketing or sales needs and provide direct clinical support, as needed.
  • Coordinate the dispatch of Clinical Partners and track utilization.
  • Track and report PAC key utilization.
  • Provide H1 support to Clinical Education Specialists.
  • Conduct bi-annual reviews for all team members.
  • Support the clinical education utilization of the London Experience Center

About You

  • Minimum of Bachelors Degree required which will equivalent to 3 years pf experience
  • Minimum of Masters degree which will be equivalent to 4 years of experience
  • 8-10 years relevant experience necessary
  • Minimum of five years’ experience in the medical device industry in a clinical or education position, or other related area is required.
  • Experience in Medical Aesthetics preferred.
  • Minimum of 3 years in a supervisory position.
  • Good knowledge of Microsoft Office
If you are interested in the above role then please apply or get in touch to discuss further.
Weronika Kolasinska Managed by Weronika Kolasinska
apply Posted - 29.03.2022

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Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.